General Information

1. What is Krungsri PromptPay service?

Krungsri PromptPay is a new way to receive and transfer funds using the payee’s mobile phone number, Citizen ID number or Tax ID number that has been registered for PromptPay, which makes transferring and receiving funds more convenient and safe. Krungsri PromptPay service is a part of national e-Payment Plan that aims to increase the efficiency of Thailand’s payment infrastructure system.

2. Why do I need to register for Krungsri PromptPay? If I have not registered, can I still make any transactions?

If you do not want to miss any funds transfer from the government, for example personal income tax returns, you should register for Krungsri PromptPay.

For the public and farmers, PromptPay allows the government to transfer subsidies and welfare payments direct to their registered account, in the cases of disaster, low productivity, etc.

In the past, senior citizens need to through many processes to receive the senior allowance and have to send the copy of their bank account. But these complicated processes will be reduced through using Krungsri PromptPay; those who have previously registered for Krungsri PromptPay can instantly receive the allowance. This also includes the government welfare payments such as pension, military pension, and special pension, where the money will be transferred directly to the registered accounts via Krungsri PromptPay.

3. Will Krungsri PromptPay service replace every system that requires cash? If yes, when?

For now, Krungsri PromptPay service is used for receiving funds directly from the government such as welfare payments, senior allowance, subvention, and tax returns via the citizen ID number that is linked with the bank account.

Transferring-receiving funds from person to person: Funds from relatives, friends, and payments for goods or services will be quickly transferred and received via your bank account that has registered for Krungsri PromptPay using either your mobile number or citizen ID number that is linked to your registered account. Simply inform the payer of the number that is linked to the receiving account.

4. I have several accounts at different banks but only one mobile phone number, which account and which bank should I register for PromptPay?

You can choose to register your account to link with your citizen ID number or mobile phone number at your own convenience and preference. After registration, they can later cancel or change the account they link with.

5. How can customers de-register for Krungsri Promptpay?

Customers can de-register via any Krungsri branch.