Krungsri Biz Online Security Alert

Krungsri Biz Online is committed to protecting your accounts and follows strict security standards under the Bank of Thailand’s regulations.

If our system detects that your device may be vulnerable to fraud — such as being rooted, using VPN/proxy, or running unauthorized apps — your access will be temporarily blocked to keep you safe and this message will be alerted.
Common Causes of Suspension & Quick Fixes:

1

Device Modification Detected
(e.g., Rooting, Jailbreaking, Developer Mode, USB Debugging,
Emulator, Remote Access Apps like TeamViewer)

Display screen

Device Modification Detected

Fix:

Do NOT use a rooted or jailbroken device
Disable Developer Mode, USB Debugging, and Emulator
Avoid using Remote Access apps while using Krungsri Biz Online

2

Unofficial Apps or App Modification Detected
(e.g., apps not downloaded from App Store, Play Store, Huawei AppGallery;
tampering with app integrity)

iOS

iOS

iOS

Android

Android

Android

Fix:

Uninstall the Krungsri Biz Online app and reinstall it from your device’s official store, such as the App Store, Play Store, or Huawei AppGallery.
For Android users only, if you still cannot access the app after completing step 1, please verify your device certification as follows:
- 2.1 Open the Google Play Store app
- 2.2 Tap the profile icon at the top right corner
- 2.3 Select Settings
- 2.4 Check the device certification under Play Protect certification by selecting About
- 2.5 If your device is not certified, or if it is certified but you still cannot resolve the issue, please contact your device service center or authorized dealer for assistance.

For Android users only

2.1 Open the Google Play Store app

For Android users only

2.2 Tap the profile icon

For Android users only

2.3 Select Settings

For Android users only

2.4 Selecting “About”

For Android users only

2.5 Selecting “Play Store” (Update Play Store)

For Android users only

2.6 If the device is certified,
the system will display the message
"Device is certified." Please log in again.

Turn off VPN iOS

1. Go to "Settings"

Turn off VPN iOS

2. Select "General"

Turn off VPN iOS

3. Go to "VPN, DNS and Device Management"

Turn off VPN iOS

4. Select "VPN"

Turn off VPN iOS

5. Go to icon "i"

Turn off VPN iOS

6. Close Connect

Turn off VPN Android

1. Go to "Settings"

Turn off VPN Android

2. Go to "Connections"

Turn off VPN Android

3. Select "More connection setting"

Turn off VPN Android

4. Select "VPN"

Turn off VPN Android

5. Close Connected

Turn off Proxy iOS

1. Go to "Settings" and select "Wi-Fi"

Turn off Proxy iOS

2. Select "Wi-Fi" of the currently connected network.

Turn off Proxy iOS

3. Select "Configure Proxy"

Turn off Proxy iOS

4. Close Setting and Save

Turn off Proxy Android

1. Go to "Settings"

Turn off Proxy Android

2. Go to "Connections"

Turn off Proxy Android

3. Go to "Wi-Fi"

Turn off Proxy Android

4. Select "Wi-Fi" of the currently connected network.

Turn off Proxy Android

5. Go to "View more"

Turn off Proxy Android

6. Select "Proxy"

Turn off Proxy Android

7. Select "None" Setting

Turn off Proxy Android

8. Save

Recommendations to Stay Secure & Avoid Access Suspension

Always update Krungsri Biz Online to the latest version
Download apps only from Play Store, App Store, or Huawei AppGallery
Avoid downloading or clicking links to apps outside official stores
Delete any apps not installed from official sources
Disable Accessibility features when not using Krungsri Biz Online
Do NOT connect to VPN or Proxy when using the app
Do NOT Root or Jailbreak your device

Need help?

Please Contact:
Phone: 1572 press 1-4-3 or 02 626 2626 press 6

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