Measures for customers affected by earthquake in March 2025

29 March 2025

Krungsri provides assistance measures for customers affected by earthquake in March 2025

Krungsri (Bank of Ayudhya PCL and its business units) recognizes difficulty and damage caused by earthquake and has implemented special assistance measures for Krungsri's loan customers, including Krungsri Consumer customers, as well as customers who have property insurance and fire insurance applied through the Bank.

For customers with personal loans, mortgage loans, and Business Banking loans:

แนวทางที่ 1 ลดค่างวด
แนวทางที่ 2 พักเงินต้น

For SME business (SME-S and SME-M) loan customers:

แนวทางที่ 1 ลดค่างวด
แนวทางที่ 2 พักเงินต้น

For Krungsri Auto customers:

ขยายเทอม ลดค่างวด

For Krungsri Consumer’s credit card and personal loan customers

ปรับลดยอด ผ่อนชำระรายเดือน
Qualified customers:
Business owners or full-time employees who are affected by earthquake
Qualified areas:
Provinces affected by earthquake
Products and program period:
Personal loans
Mortgage loans
SME loans
From now – 30 September 2025
  • Hire Purchase for cars & motorcycles
  • Car4Cash Refinance - Hire Purchase & Title Loan for cars & motorcycles
From now – 30 June 2025
  • Krungsri Consumer’s credit cards and personal loans
From now – 30 June 2025
Terms and conditions for customer consideration are subject to the Bank and Krungsri consumer's criteria and will be considered on a case by case basis.

For retail customers

Visit Krungsri branches nationwide or call 1572.

For SME customers

Contact your Relationship Manager, or call 0 2296 6262, 0 2626 2626.

For Krungsri Auto’s customers

Inquire about details and additional conditions, contact Krungsri Auto at 02 740 7400 press 3.

For Krungsri Consumer’s customers

Contact the customer contact centers (available 24-hr). For more information, visit www.krungsriconsumer.com or hotline 0 2714 5155 (available from Mondays-Fridays during 08.30 – 17.30 hrs.) or the customer contact centers of each product:

For Krungsri bancassurance customers

Krungsri Home Prompt
Sap Sin Aun Jai non-life insurance
Fire insurance

In case of damaged property

please contact Allianz Ayudhya, call 1292 (available 24 hours).
รับประกันภัยโดย บมจ.อลิอันซ์ อยุธยา ประกันภัย
หมายเหตุ : รายละเอียดความคุ้มครองเป็นไปตามที่กำหนดไว้ในกรมธรรม์
บมจ.อลิอันซ์ อยุธยา ประกันภัย
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