FAQ

General Usage

What are the features of krungsri app?

krungsri app, the latest mobile banking service that simplifies all your financial needs. Whether you're looking to open a savings account, apply for loans, a credit card, or manage your mutual funds, krungsri app has got you covered. It is user-friendly, convenient, and more secure than ever, allowing you to effortlessly monitor your financial transactions and improve your money management.

Manage all your finances with ease and convenience, now simpler than ever before
Access the new Quick Menu on the home screen for fast and convenient shortcuts for Transfer, Pay Bill, Top Up and Scan
Stay up-to-date with the latest transactions, privileges, and news through easily accessible categorized notifications
Financial Assistant on your Home screen provides valuable insights and ensuring that you will never miss important opportunities
Customize your home screen to your unique preference by managing widgets for Quick Balance, Favorites, and Quick Menu
Change Background to fit your own personal lifestyle
Request an online statement that is available for up to the past 12 months
Get all your needs fulfilled with features such as applying for PromptPay service, cardless withdrawal, managing favorites, scheduling transfers or bill payments, making international transfers, scanning for QR cross-border payments, and much more

Limiting krungsri app users

To ensure the stability and security of financial services, the bank will limit the use of krungsri app to only one user account — specifically, the account with the most recent activity or the most linked products. This change will take effect starting March 7, 2025.

This account limitation will not affect your deposit accounts or any financial products you have with the bank, except for any scheduled transactions linked to user accounts, which will be canceled.

For users affected by this limitation, you can add your deposit accounts or other banking products to the krungsri app user account that remains active by going to: Menu “Others” > “Settings” > “Manage Account/Card” > “Add Account” and follow the given steps.

How to add accounts?

You can add your Krungsri account to manage all your account in one place.

How to add an account

Step 1
Select "More" and go to "Settings" menu

Step 2
Select "Manage Account/Card"

Step 3
Press + on the top right

Step 4
Press "Select account type"

Step 5
Select type of account

Savings Account

Steps for adding a savings account

Step 6
Enter the account number and passbook number (serial no.)

Step 7
Enter the OTP sent to your registered mobile number

Add the savings account successfully

Credit card account

Steps for adding a credit card account

Step 6
Specify card number

Step 7
Enter the OTP sent to your registered mobile number

Add the credit card account successfully

How to manage your limits

How to change your transfer limit*

Step 1
Select "More"

Step 2
Go to "Settings"

Step 3
Select "Manage Personal Limit"

Step 4
Tap an arrow under "Transfer Limit"

Step 5
Specify your desired limit then press "Save"

Step 6
Verify by an OTP

Step 7
Verify by facial identity

Step 8
Change of transfer limit is successful

How to change your bill payment limit*

Step 1
Select "More"

Step 2
Go to "Settings"

Step 3
Select "Manage Personal Limit"

Step 4
Tap an arrow under "Bill Payment Limit"

Step 5
Specify your desired limit then press "Save"

Step 6
Verify by an OTP

Step 7
Verify by facial identity

Step 8
Change of bill payment limit is successful

How to change your facial identity verification limit for transfers**

Step 1
Select "More"

Step 2
Go to "Settings"

Step 3
Select "Manage Personal Limit"

Step 4
Tap an arrow under "Transfer from"

Step 5
Specify your desired limit then press "Save"

Step 6
Verify by an OTP

Step 7
Verify by facial identity

Step 8
Change of limit is successful

How to change your facial identity verification limit for bill payments and top ups**

Step 1
Select "More"

Step 2
Go to "Settings"

Step 3
Select "Manage Personal Limit"

Step 4
Tap an arrow under "Bill Payment and Top Up from"

Step 5
Specify your desired limit then press "Save"

Step 6
Verify by an OTP

Step 7
Verify by facial identity

Step 8
Change of limit is successful

* Transfer or bill payment limits are capped at 2 million Baht per day.

** Facial identity verification limit can be set between 5,000 – 50,000 Baht per transaction. Transactions exceeding 50,000 Baht will require facial identity verification by default.

How to set up scheduled transfers?

Schedule for transfer/Pay Bill/ Top Up in advance so you wouldn't miss any important transaction. Easily schedule in krungsri app.

Step 1
From Home,
select “Transfer”

Step 2
Select the source account

Step 3
Specify the destination
bank account

Step 4
Specify the amount of transfer

Step 5
Set schedule details

Step 6
Specify starting and ending dates or you can select date from calendar

Step 7
Review the information then press "Confirm"

Step 8
Scheduled Transfer is successful. You can save a slip, add to favorite or share it on social media.

Step 9
Receive an e-Slip

How to Transfer money via regular transfer + PromptPay?

You can transfer money everywhere and every time through your mobile phone with a secure PIN system.

How to transfer money to another person

Step 1
Select "Transfer"

Step 2
Select "Other”

Step 3
Enter recipient's account details and amount (You can add a note or schedule transaction here) and press "Next"

Step 4
Verify the transaction details and press “Confirm”

Step 5
Enter your PIN

Step 6
Money transfer is successful. You can save the slip, add to favorite or share it on social media

Step 7
Receive an e-Slip

How to transfer money via PromptPay

Step 1
Select "Transfer"

Step 2
Select “PromptPay”

Step 3
Enter recipient's mobile number or ID card and the amount (You can add a note or schedule transaction here) and press "Next"

Step 4
Verify the transaction details and press “Confirm”

Step 5
Enter your PIN

Step 6
Money transfer is successful. You can save the slip or share it on social media, add to favorite

Step 7
Receive an e-Slip

What is e-Slip? How to use it?

e-Slip helps prevent fraud as once you use krungsri app to scan QR code on e-Slip, you can instantly access the transfer details, including the transferred amount and the recipient's account name to verify the accuracy of transfer. It can mitigate financial cybercrime and fraudulent activities on mobile banking.

Withdraw

Withdraw feature in krungsri app is convenient, user-friendly, and secure

Step 1
Select “All Menu”

Step 2
Select “Withdraw”

Step 3
Select the source account

Step 4
Specify withdrawal amount

Step 5
Review the details and confirm the transaction

Step 6
Take the code to proceed the transaction at any Krungsri ATM. At a Krungsri ATM, select "Cardless Services". Select "Cardless Withdrawal" then specify the mobile number and the code from krungsri app and get the cash

How to apply for an E-Saving account?

Why should you have a Jadhai online savings account?

Fee-Free Financial Transactions
Open an account effortlessly through our online platform without the need to visit a branch

Why should you have a Mee Tae Dai online savings account?

Monthly interest earnings
No minimum balance required
Easy account opening without visiting a branch

How to open an e-Savings account for new customers

Step 1
Choose "Jadhai Online Savings Account" or "Mee Tae Dai Online Savings Account" banner

Step 2
Read product details and press "Open an account"

Step 3
Agree to the terms and conditions and press "Next"

Step 4
Provide consent for personal information and press "Accept"

Step 5
Enter your mobile number

Step 6
Enter the OTP code received via SMS

Step 7
Fill in your ID card information

Step 8
Choose an identity verification method and verify your identity through Krungsri i-CONFIRM or NDID

Step 9
Go back to krungsri app and provide more information for an account opening

Step 10
Verify U.S. citizenship status

Step 11
Confirm your tax residency in other countries

Step 12
Review the bank account opening application form

Step 13
Specify your anticipated transactions

Step 14
Read additional information and provide consents

Step 15
Take a selfie to confirm account opening

Step 16
Set up a PIN for logging in and transaction confirmation

Step 17
Enter your PIN

Step 18
Account opening successful

How to open an e-savings account for existing customers who already have krungsri app and savings accounts with Krungsri

Step 1
Go to "All Menu"

Step 2
Select "Open e-Savings"

Step 3
Choose "Jadhai Online Savings Account" or "Mee Tae Dai Online Savings Account" banner

Step 4
Read product details and press "Open an account"

Step 5
Agree to the terms and conditions and press 'Next"

Step 6
Fill in your 12-digit laser code from the back of your citizen ID card

Step 7
Fill in the required information in the bank account opening application form

Step 8
Verify U.S. citizenship status

Step 9
Confirm your tax residency in other countries

Step 10
Specify your anticipated transactions

Step 11
Read additional information and provide consents

Step 12
Take a selfie to confirm account opening

Step 13
Account opening successful

How to manage Favorite?

For more convenience and faster you can set Favorite items to your Home page in krungsri app

Step 1
Press "Manage Widgets"

Step 2
Select "Manage Favorite"

Step 3
Press "Add to Home" to display a favorite on Home

Step 4
You will find the checked icon turned yellow

Step 5
You will find the selected favorite shown on Home

How to Top Up via krungsri app?

Top up services are available for various service provider, including Easy Pass, mobile phone, e-wallets, and others
Automatic e-Slip record is available as proof for transactions
Convenient top-up options are available anytime and anywhere

How to Top Up your mobile phone via krungsri app

Step 1
Select "Top Up"

Step 2
Choose a mobile network provider you want to top up

Step 3
Enter the 10-digit mobile number and the amount and press "Next"

Step 4
Press "Confirm"

Step 5
Enter your PIN

Step 6
Top Up is successful. You can save a slip, add to favorite or share it on social media.

Step 7
Receive an e-Slip.

How to Top Up Rabbit LINE Pay via krungsri app

Step 1
Go to LINE application and select "Wallet"

Step 2
Go to Rabbit LINE Pay

Step 3
Press the “Top Up” icon to proceed Top Up

Step 4
Select "Add Money e-Wallet"

Step 5
Select "krungsri app"

Step 6
Enter the amount and click "Add Money"

Step 7
Tap "Open" to proceed to krungsri app. You will be redirected to krungsri app

Step 8
Press "Accept" to authorize the access

Step 9
Enter your PIN

Step 10
Verify the transaction details or tap Krungsri logo to change your source account and press 'Pay Now' to complete the payment

Step 11
Payment is successful. You can save a slip, add to favorite or share it on social media. Press "BACK TO RLP"

Step 12
Receive an e-Slip.

Step 13
Top Up is successful

How to Top Up Easy Pass via krungsri app

Step 1
Select "Top Up"

Step 2
Choose Easy Pass from the following options:
1. Find Easy Pass from Recommended Top Up
2. Search for Easy Pass in the Search Biller box
3. Select ‘Others’ and choose ‘Easy Pass’

Step 3
Enter the Easy Pass serial number, choose the amount and press “Next”

Step 4
Press "Confirm"

Step 5
Enter your PIN

Step 6
Top Up is successful. You can save a slip, add to favorite or share it on social media.

Step 7
Receive an e-Slip.

How to Top Up e-Wallet via krungsri app

Step 1
Select "Top Up"

Step 2
Choose e-Wallet from the following options:
1. Find from Recommended Top Up
2. Search in the Search Biller box
3. Select an e-Wallet icon

Step 3
In case you select the e-Wallet icon, choose an e-Wallet you want to top up or search for the service provider

Step 4
Enter the reference number linked with the e-Wallet you want to top up. Enter the amount and press "NEXT"

Step 5
Verify the transaction details and press “Confirm”

Step 6
Enter your PIN

Step 7
Top Up is successful. You can save a slip, add to favorite or share it on social media.

Step 8
Receive an e-Slip.

How to make payment via QR code?

Easier than ever, you can make a payment via QR code or Barcode by go to Scan menu in krungsri app

How to pay to another person via QR Code

Step 1
Select "Scan"

Step 2
Scan the QR code or barcode obtained from the merchant or as appeared on the invoice or as selected from the photo album

Step 3
Specify the payment amount. You may tap Krungsri logo to change your source account

Step 4
Press "Next" or add a note (if desired)

Step 5
Review the details of the transaction and press "Confirm"

Step 6
Enter you PIN

Step 7
The transaction is successful. You can save a slip, add to favorite or share it on social media

Step 8
Receive an e-Slip.

How to receive money from another person via QR Code

Step 1
Select "Scan"

Step 2
Select "Receive"

Step 3
Enter your PIN

Step 4
The screen will display your QR code, enabling your payer to scan and pay

What is Krungsri iFIN? How to use it?

Krungsri iFIN is a digital loan that allows you to easily manage transactions through krungsri app. From applying for loans to receiving loan transfers, Krungsri iFIN can be conveniently accessed anytime and anywhere.

How to apply for Krungsri iFIN for new customers

Step 1
Download and open krungsri app, and select the "Krungsri iFIN" banner

Step 2
Review product details and click "Apply"

Step 3
Calculate the preliminary loan amount

Step 4
Follow the five steps to complete the loan application

Step 5
Read and accept the terms and conditions of the service

Step 6
Fill in and confirm the ID card information

Step 7
Enter personal details

Step 8
Provide address and employment details

Step 9
Fill in the loan application

Step 10
Consent to credit information disclosure

Step 11
Choose identity verification via NDID or Krungsri i-CONFIRM

Step 12
Take a selfie

Step 13
Open an online savings account for loan disbursement

Step 14
Successfully open an online savings account

Step 15
Take photos of the supporting documents for the loan application including pay slip and statement

Step 16
Loan application complete

How to apply for Krungsri iFIN for existing customers

Step 1
Go to "All Menu"

Step 2
Select "Apply Loan/Credit Card"

Step 3
Select "Krungsri iFIN"

Step 4
Review product details and click "Apply"

Step 5
Calculate the preliminary loan amount

Step 6
Enter your PIN

Step 7
Read and accept the terms and conditions of the service

Step 8
Fill in and confirm the ID card information

Step 9
Fill in the loan application

Step 10
Confirm the personal information

Step 11
Consent to credit information disclosure

Step 12
Confirm your identity for application

Step 13
Choose an identity verification method and verify your identity within specified period (within 7 days via Krungsri i-CONFIRM and within 1 hour via NDID)

Step 14
Electronically sign and confirm the loan application

Step 15
Take a selfie

Step 16
Take photos of the supporting documents for the loan application including pay slip and statement

Step 17
Loan application complete

How to check Krungsri iFIN application status and confirm Credit Limit

Step 1
Go to "All Menu"

Step 2
Choose "Apply Loan/Credit Card"

Step 3
Select "Krungsri iFIN"

Step 4
Click "Confirm Credit Limit" on the application status screen

Step 5
Click "Confirm Credit Limit"

Step 6
Enter the OTP to confirm credit acceptance

Step 7
Wait for funds to be transferred to your account

Supported devices for krungsri app

Smartphones with iOS 12.0 or Android 9.0 and later versions.

Top Questions

How to change my device for logging into krungsri app

In case you register krungsri app with an account or debit card

Step 1
Press "Login"

Step 2
Go to Wi-Fi settings, disconnect your Wi-Fi, and use your mobile internet connection

Step 3
Enter your information

Step 4
Take a selfie to verify your identity

Step 5
Enter the OTP received via SMS

Step 6
Enter your existing PIN

Step 7
Device change and log in successfully

In case the registered phone number does not match or if you registered with a credit card or car loan, you need to bring your ID card to the nearest Krungsri branch to take a photo and verify your identity to activate the application on the new mobile device.

How to change my mobile number?

How to change mobile number

Step 1
Select "More" and then "Settings"

Step 2
Select "Security"

Step 3
Select "Change Mobile Number for OTP"

Step 4
Take a selfie

Step 5
Enter your new mobile number

Step 6
Enter the OTP received via SMS

Step 7
Change mobile number successfully

In case you registered krungsri app with a debit card but never registered for facial verification

Step 1
Select "More" and then "Settings"

Step 2
Select "Security"

Step 3
Select "Change Mobile Number for OTP"

Step 4
Enter your identity verification information

Step 5
Enter your new mobile number

Step 6
Enter the OTP code received via SMS

Step 7
Change mobile number successfully

In case you registered krungsri app with an account but you did not have a debit card

Step 1
Select "More" and then "Settings"

Step 2
Select "Security"

Step 3
Select "Change Mobile Number for OTP"

Step 4
Enter your identity verification information

Step 5
Enter your new mobile number

Step 6
Received a reference number and visit the nearest Krungsri branch to complete the process

In case you registered krungsri app with a credit card or an auto loan and you still had an existing mobile number

Step 1
Select "More" and then "Settings"

Step 2
Select "Security"

Step 3
Select "Change Mobile Number for OTP"

Step 4
Select "I have an existing Mobile Number"

Step 5
Enter your new mobile number

Step 6
Enter the OTP received via SMS

Step 7
Change mobile number successfully

In case you registered krungsri app with a credit card or an auto loan but you did not have an existing mobile number

Step 1
Select "More" and then "Settings"

Step 2
Select "Security"

Step 3
Select "Change Mobile Number for OTP"

Step 4
Select "I don't have an existing Mobile Number"

Step 5
Enter your identity verification information

Step 6
Enter your new mobile number

Step 7
Enter the OTP received via SMS

Step 8
Change mobile number successfully

How to do if PIN/OTP is locked?

Access krungsri app
Select “Settings”
Select “Unlock OTP/PIN”
Please disable access to wi-fi in order to enter the process of unlocking OTP/PIN
- In case of Krungsri bank account, the system will request you to take a selfie* for identity verification and re-verify by OTP to unlock OTP/PIN. However, if you cannot do the transaction by yourself, please bring the reference number obtained from the system to any branch to request issuance of a new PIN.
- In case of credit card or auto loan account, the system will request you to enter personal information for unlocking.

How to do if I forget PIN?

Open krungsri app
Select “Forget PIN”
Please disable access to wi-fi before proceeding to set new PIN
- In case of Krungsri account, the system will ask you to enter personal information, take a selfie *to verify identity and confirm with the OTP again to unlock. If you cannot do the transaction by yourself, please bring the reference number obtained from the system to any branch to request issuance of a new PIN.
- In case of credit card or auto loan account, the system will request you to enter personal information for unlocking.

*Applicable only to the customers who used to have their facial image taken so as to store the facial recognition data in the system of Krungsri Bank.

How to do if I key in wrong PIN for more than 3 times?

If you key wrong PIN more than 3 times, you need to request new PIN. Select “Forgot PIN” and process as forget PIN process

How to change PIN