Frequently Asked Questions

Name Change for Savings Account/ Krungsri Online/ Krungsri Mobile Application/ Registered Western Union Customers:

• Changes can be made at any branch at your convenience
• Required documents:
  1. Identification documents
     - (Thai individuals): Identification card of the account holder containing the revised information
     - (Thai individuals who are minors being less than 15 years of age): Birth certificate and identification card of his/her guardian/ or identification of the minor along with the identification card of his/her guardian
     - (Foreign individuals) Passport or Travel Document for Aliens (T.D.) or Certificate of Identity or any other document issued by Thai government agency
  2. Evidence of the change of information (originals only) e.g. certificate of name change
  3. Bank book

Name Change for Investment Unit Holders of Mutual Fund Accounts (Individuals)

• Changes can be made at any branch at your convenience
• Required documents:
  1. Identification documents
     - (Thai individuals): Identification card/ or government official identification card along with a copy of the house registration/ or driver’s license along with a copy of the house registration
     - (Thai individuals who are minors being less than 15 years of age): Birth certificate and identification card of his/her guardian/ or identification of the minor along with the identification card of his/her guardian
     - (Foreign individuals)
     1. Certificate of Identity (Aliens) and the house registration/ or passport
     2. Work Permit / VISA issued at least 3 months prior to date of name change application
  2. Evidence of the change of information (originals only) e.g. certificate of name change

Name Change for Personal Loan and Home Loan Customers

• Via Krungsri Branches
  - Required documents:
  1. Identification card of the account holder containing the revised information
  2. Evidence of the change of information (originals only) e.g. certificate of name change

• Via email callcenter@krungsri.com or send the revised documents via facsimile to Tel. 02-296-5556
  - Required Documents for email/facsimile:
  1. Certified copy of the identification card of the account holder containing the revised information, specifying the information to be modified (e.g. name change from Mr. Sompong Thongma to Mr. Vasu Thongma), along with the loan account number
  2. Certified copy of the evidence confirming change of details e.g. certificate of name change, along with the loan account number

Name Change of Merchant/Ordinary Partnerships (non-juristic person) under Savings Account Holders

• Changes can be made at any branch at your convenience
• Required documents:
  1. Identification documents
     - (Thai individuals): Identification card of the account holder
     - (Foreign individuals): Passport or Travel Document for Aliens (T.D.) or Certificate of Identity or any other document issued by Thai government agency
  2. Copy of Certificate of commercial registration specifying the name of the merchant/ordinary partnership (non-juristic person)
  3. Bank book

Address Change for Savings Account Holders/ Registered Western Union Customers

• Changes can be made at any branch at your convenience
• Required documents:
  1. Identification documents
     - (Thai individuals): Identification card  or the house registration  of the account holder
     - (Thai individuals who are minors being less than 15 years of age): Birth certificate and identification card of his/her guardian/ or identification of the minor along with the identification card of his/her guardian
     - (Foreign individuals) Passport or Travel Document for Aliens (T.D.) or Certificate of Identity or any other document issued by Thai government agency; along with the house registration
  2. Bank book

Address Change for Mutual Fund Account Holders (individuals)

• Changes can be made at any branch at your convenience
• Required documents:
  1. Identification documents
     - (Thai individuals): Identification card/ or government official identification card along with a copy of the house registration/ or driver’s license along with a copy of the house registration
     - (Thai individuals who are minors being less than 15 years of age): Birth certificate, identification card of his/her guardian and the house registration/ or identification of the minor along with the identification card of his/her guardian and the house registration
     - (Foreign individuals)
     1. Certificate of Identity (Aliens) and the house registration/ or passport
     2. Work Permit / VISA issued at least 3 months prior to date of name change application
     3. The house registration

Address Change for Personal Loan and Home Loan Customers

• Via Krungsri Branches
  1. Required documents: Identification card or the house registration of the account holder
• Via email callcenter@krungsri.com or send the revised documents via facsimile to Tel. 02-296-5556
  - Required documents for change of address according to the identification card via email/facsimile:
  1. Certified copy of the identification containing the revised information (e.g. change of address from No. 1 Charoenkrung Road, Samphantawong District, Bangkok 10100 to No. 80/1, South Sathorn Road, Silom Subdistrict, Bang Rak District, Bangkok 10500), along with the loan account number
  - Required documents for change of address according to the house registration via email/facsimile:
  1. Certified copy of the identification containing the revised information (e.g. change of address from No. 1 Charoenkrung Road, Samphantawong Distriict, Bangkok 10100 to No. 80/1, South Sathorn Road, Silom Subdistrict, Bang Rak District, Bangkok 10500), along with the loan account number
  2. Certified copy of the house registration and loan account number

Address Change for Savings Account Holders

• Changes can be made at any branch at your convenience
• Required documents:
  1. Identification documents
     - (Thai individuals): Identification card of the account holder
     - (Thai individuals who are minors being less than 15 years of age): Birth certificate and identification card of his/her guardian/ or identification of the minor along with the identification card of his/her guardian
     - (Foreign individuals) Passport or Travel Document for Aliens (T.D.) or Certificate of Identity or any other document issued by Thai government agency
  2. Bank book

Address Change for Mutual Fund Account Holders (individuals)

• Changes can be made at any branch at your convenience
• Required documents:
  1. Identification documents
     - (Thai individuals): Identification card/ or government official identification card along with a copy of the house registration/ or driver’s license along with a copy of the house registration
     - (Thai individuals who are minors being less than 15 years of age): Birth certificate, identification card of his/her guardian and the house registration/ or identification of the minor along with the identification card of his/her guardian and the house registration
     - (Foreign individuals)
     1. Certificate of Identity (Aliens) and the house registration/ or passport
     2. Work Permit / VISA issued at least 3 months prior to date of name change application

Address Change for Personal Loan and Home Loan Customers

• Via Krungsri Branches
  - Required document: Identification card
• Via email callcenter@krungsri.com or send the revised documents via facsimile to Tel. 02-296-5556
  - Certified copy of the identification containing the revised information (e.g. change of contact address from No. 1 Charoenkrung Road, Samphantawong Distriict, Bangkok 10100 to No. 80/1, South Sathorn Road, Silom Subdistrict, Bang Rak District, Bangkok 10500), along with the loan account number

Telephone Number, Facsimile Number, or Email Change for Savings Account Holders/ Registered Western Union Customers

• Changes can be made at any branch at your convenience
• Required documents:
  1. Identification documents
     - (Thai individuals): Identification card of the account holder
     - (Thai individuals who are minors being less than 15 years of age): Birth certificate and identification card of his/her guardian/ or identification of the minor along with the identification card of his/her guardian
     - (Foreign individuals) Passport or Travel Document for Aliens (T.D.) or Certificate of Identity or any other document issued by Thai government agency
  2. Bank book

Telephone Number, Facsimile Number, or Email Change for Mutual Fund Account Holders (individuals)

• Changes can be made at any branch at your convenience
• Required documents:
  1. Identification documents
     - (Thai individuals): Identification card of the account holder
     - (Thai individuals who are minors being less than 15 years of age): Birth certificate and identification card of his/her guardian/ or identification of the minor along with the identification card of his/her guardian
     - (Foreign individuals)
     1. Certificate of Identity (Aliens) and the house registration/ or passport
     2. Work Permit / VISA issued at least 3 months prior to date of name change application

Telephone Number, Facsimile Number, or Email Change for Personal Loan and Home Loan Customers

• Via Krungsri Branches
  - Required document: Identification card
• Via email callcenter@krungsri.com or send the revised documents via facsimile to Tel. 02-296-5556
  - Required document: Certified copy of the identification card specifying the revised information (e.g. change from telephone number 089-111-2222 to 084-333-9999), along with the loan account number

Mobile Phone Number and/or Email Change for Krungsri Online Customers
Change of mobile phone number

• Via Krungsri Online (existing phone number still being used)
  - Follow the steps at: Krungsri Online
• Via Krungsri Branches (existing phone number no longer being used)
  - Fill out the form for the change of mobile phone number via Krungsri Online and contact a Krungsri branch for assistance
  - Required documents:
  1. Identification documents
     - (Thai individuals): Identification card of the account holder
     - (Thai individuals who are minors being less than 15 years of age): Birth certificate and identification card of his/her guardian/ or identification of the minor along with the identification card of his/her guardian
     - (Foreign individuals) Passport or Travel Document for Aliens (T.D.) or Certificate of Identity or any other document issued by Thai government agency
  2. Bank book

Change of email address

• Via Krungsri Online
  - Log in
  - Select “Settings”
  - Select “Edit Profile”
  - Select “Edit” and specify a new email address
  - Verify and submit the revised details

Mobile Phone Number and/or Email Change for Krungsri Mobile Application Users
Change of mobile phone number

• Via the Krungsri Mobile Application (existing phone number still being used)
  - Follow the steps at: Krungsri Mobile App
• Via Krungsri Branches (existing phone number no longer being used)
  - Fill out the form for the change of mobile phone number via Krungsri Mobile Application and contact any Krungsri branch for assistance
  - Required documents:
  1. Identification documents
     - (Thai individuals): Identification card of the account holder
     - (Thai individuals who are minors being less than 15 years of age): Birth certificate and identification card of his/her guardian/ or identification of the minor along with the identification card of his/her guardian
     - (Foreign individuals) Passport or Travel Document for Aliens (T.D.) or Certificate of Identity or any other document issued by Thai government agency
  2. Bank book

Change of email address

• Via Krungsri Mobile Application
  - Log in
  - Select “Settings”
  - Select “Edit Profile/Wallpaper”
  - Select “Edit” and specify a new email address
  - Verify and save the revised details

Mobile Phone Number for SMS Banking Customers

• Via Krungsri ATM machines
  - Select “Apply/Change Krungsri PromptPay and Other service”
  - Select “Mobile Phone/SMS”
  - Select “SMS Banking Service”
  - Select “Change Mobile No.”
  - Follow instructions shown on the ATM screen
• Via Krungsri Branches
  - Required documents:
  1. Identification documents
     - (Thai individuals): Identification card of the account holder
     - (Thai individuals who are minors being less than 15 years of age): Birth certificate and identification card of his/her guardian/ or identification of the minor along with the identification card of his/her guardian
     - (Foreign individuals) Passport or Travel Document for Aliens (T.D.) or Certificate of Identity or any other document issued by Thai government agency
  2. Bank book

Status Change for Home Loan Customers

• Via Krungsri Branches
  - Required document: Identification card
• Via email callcenter@krungsri.com or send the revised documents via facsimile to Tel. 02-296-5556
  - Required documents: Certified copy of the identification card specifying the revised information (e.g. change of marital status from single to married), along with the loan account number

Passport Number Change for Savings Account Holders/ Registered Western Union Customers/ Krungsri Online Customers/ Krungsri Mobile Application Users

• Changes can be made at any branch nationwide
• Required documents:
  - New passport
  - Bank book

For individual customers:

• A certified copy of your ID card

For corporate customers:

• A certified copy of the company registration certificate
• A certified copy of the company or partnership’s seal certificate
• A copy of the company’s minutes of meeting resolving to request a deposit account opening, signed by the company’s authorized signatory (or signatories), and the name(s) of the authorized person(s) who can approve withdrawals or payments from this account together with the relevant terms and conditions
• A certified copy of the company’s corporate tax ID
• A certified copy of ID of all the authorized person(s), such as partners, managers, shareholders holding 20% shares and above

Minimum opening balance:

• Current Account:

• Savings Account:

• Fixed Account:

In the event of the account owner’s death, his/her heir can contact the account-opening branch to close the account with the following required documents:

• The original passbook of the account owner
• A certified copy of the death certificate
• A court letter or order appointing the heir as executor or administrator of the deceased’s will or assets

If the heir is not aware of the account number, he/she is required to submit a written request to the Bank to investigate the deceased’s account information, in addition to providing the above materials. 

No. According to the Bank’s policy, cardholders are requested to contact the branches they opened their accounts in order to complete an official form for card cancellation

Customers can order check book(s) via 2 channels as follows:

1. Ordering check book(s) at any Krungsri branch, and picking up at the same branch.
2. Phone ordering and picking up check book(s) at the account-opening branch.

Check ordering fee is THB15 per check; including cost of check (THB12) and duty stamp (THB3).