Simply take a selfie and perform identity authentication with your Citizen ID Card at any branch of Krungsri Bank. You have to do this only once.
After completing identity authentication at the branch, if you enter the wrong PIN for 3 times in a row and the account is locked, you can unlock instantly by yourself on krungsri app without the need to go to the branch again. You can unlock the PIN by going through the following steps:
For Krungsri savings account
Step 1 Go to "More"
Step 2 Select "Settings"
Step 3 Select "Security"
Step 4 Select "Unlock OTP/PIN"
Step 5 Take a selfie to verify yourself
Only the customer whose picture was taken and kept in Krungsri’s system.
Step 6 Fill out 6-digit OTP received from SMS
Step 7 Unlock successfully
For Krungsri savings account customers who have debit/ATM card
Step 1 Go to "More"
Step 2 Select "Settings"
Step 3 Select "Security"
Step 4 Select "Unlock OTP/PIN"
Step 5 Fill out your personal information and debit/ATM card information to verify yourself
Step 6 Unlock successfully
In case you could not unlock OTP/PIN yourself
Step 1 Go to "More"
Step 2 Select "Settings"
Step 3 Select "Security"
Step 4 Select "Unlock OTP/PIN"
Step 5 Bring the reference number to any Krungsri bank locations to get your new PIN